Refund policy

Domestic Returns (United States)

We accept return requests for eligible U.S. orders within 14 days after delivery.

To qualify, merchandise must be unworn, unused, with original tags attached, and in its original packaging. A receipt or other proof of purchase is required. Items returned without prior authorization will not be accepted.

To request a return, contact support@classiccowboy.com. If approved, we will provide a prepaid return shipping label and return instructions for eligible domestic returns.

Damaged, Defective, or Incorrect Items

Inspect your order promptly after delivery. If an item arrives damaged or defective, or you receive the wrong item, contact us as soon as possible at support@classiccowboy.com with your order number and photographs showing the issue so we can evaluate the claim and make it right.

International Orders

Except where applicable law requires otherwise, orders shipped outside the United States are final sale and are not eligible for returns or exchanges. A refund will be considered only when clear evidence shows that merchandise arrived damaged, defective, or incorrect. The item must be unused, with original tags and packaging, and proof of purchase and photographic evidence are required.

International Duties, Taxes, and Refused Shipments

Unless duties and import taxes are expressly collected during checkout, the recipient is responsible for all customs duties, import taxes, VAT/GST, brokerage or disbursement fees, customs-clearance charges, and other destination-country or carrier fees. A parcel held by DHL or another carrier while awaiting payment is not considered lost or undelivered.

Refusing or failing to pay duties, taxes, or customs charges, failing to respond to the carrier or customs authority, or declining delivery does not cancel the order and does not make the order eligible for a refund. The customer remains responsible for the purchase and all resulting costs.

If an international shipment is refused, unclaimed, abandoned, destroyed, or returned because required charges were not paid, no refund will be issued while the parcel remains in transit, held by customs or the carrier, abandoned, destroyed, or otherwise not physically returned to Classic Cowboy. To the fullest extent permitted by applicable law, original shipping charges are nonrefundable. Any refund that may be required or approved after merchandise is physically returned to and inspected by Classic Cowboy will be reduced by outbound shipping, return shipping, duties, taxes, brokerage, storage, abandonment, and other carrier or customs fees incurred by Classic Cowboy.

Nonreturnable Items

Custom or personalized products, final-sale merchandise, sale items, gift cards, and any item that has been worn, used, altered, or returned without its original tags or packaging are not eligible for return. Contact us before purchasing if you have a question about an item’s eligibility.

Exchanges

For eligible U.S. orders, the fastest way to obtain a different item is to complete an approved return and place a separate order. We do not offer exchanges on international orders except where required by applicable law.

Refunds

We will notify you after an authorized return has been received and inspected. If approved, the eligible refund will be issued to the original payment method within 10 business days. Financial institutions may require additional processing time. Shipping charges and other nonrefundable amounts will not be refunded except where required by law.

If more than 15 business days have passed since we approved your refund, contact support@classiccowboy.com.

Nothing in this policy limits rights that cannot legally be waived under applicable consumer law.