Shipping policy

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and holidays. Processing times are separate from carrier transit times. Delivery dates provided at checkout or by a carrier are estimates and are not guaranteed.

Shipping and Delivery

Customers are responsible for providing a complete and accurate shipping address and for monitoring carrier tracking and delivery notices. Classic Cowboy is not responsible for delays caused by carriers, customs authorities, weather, incorrect addresses, or circumstances outside our reasonable control.

International Orders: Duties, Taxes, and Customs Charges

Unless duties and import taxes are expressly shown and collected during checkout, international orders are shipped Delivered at Place (DAP). This means the recipient is the importer of record and is solely responsible for all customs duties, import taxes, VAT/GST, brokerage or disbursement fees, customs-clearance charges, and any other fees imposed by the destination country or carrier.

These charges are not included in the product price or shipping charge paid to Classic Cowboy. The carrier or customs authority may contact the recipient directly for payment before delivery. The customer is responsible for responding promptly and paying all required amounts.

Refused, Unclaimed, or Abandoned International Shipments

Failure or refusal to pay duties, taxes, or customs charges does not constitute a lost or undelivered order and does not cancel the purchase. An order is not eligible for a refund merely because the customer refuses or fails to pay these charges, does not respond to the carrier or customs authority, or declines delivery.

If a shipment is refused, unclaimed, abandoned, destroyed, or returned because required charges were not paid, the customer remains responsible for the order and for all resulting costs. To the fullest extent permitted by applicable law, original shipping charges are nonrefundable. Any refund that may be required or approved after the merchandise is physically returned to and inspected by Classic Cowboy will be reduced by outbound shipping, return shipping, duties, taxes, brokerage, storage, abandonment, and other carrier or customs fees incurred by Classic Cowboy. If the parcel is not returned to us, no merchandise refund will be issued.

International Delivery Issues

A shipment being held by DHL or another carrier while awaiting payment of duties or taxes is not considered lost. Customers should contact the carrier and pay the requested charges to complete delivery. Claims for damaged or defective merchandise are handled under our Refund Policy.

Nothing in this policy limits rights that cannot legally be waived under applicable consumer law. Questions may be sent to support@classiccowboy.com.